Health Care
About Candidate
A bilingual answering service is a specialized medical call handling solution where trained agents communicate with patients in two or more languages. Unlike generic call centers, medical answering services follow strict healthcare protocols, patient privacy regulations, and medical communication standards.
These services handle:
Appointment scheduling
Patient intake calls
Emergency call routing
Prescription refill requests
Insurance-related questions
In healthcare, accuracy matters. Bilingual medical answering agents receive training in medical terminology, patient confidentiality, and professional communication. They do more than translate words — they translate meaning, tone, and urgency.
